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Tech Trends 2020 and Beyond

02 Mar 2020


Which Tech Trends Will Change Everything?

If I cast my mind back to when I first entered the world of IT, the technology landscape was a very different place.  I was in a support role, but I couldn’t access  e-mail outside of the office. If I was needed for a support issue I relied on my trusty pager. I would need to phone in and then travel back into the office. 


Compare that to today, with a cloud-based, modern workplace where I have a wealth of information and notifications, to resolve any issues, at my fingertips. It is hard to imagine going back to the old days.


Looking forward  I do wonder where the Gen-Z workforce will take us next?  Will we look back 10 years from now, and see laptops, operating systems and e-mail as outdated? Or, will they even exist? Who knows?  The two technology trends I am backing to change the IT landscape over the next ten years are the Democratisation of IT and Blockchain.




#1. IT Will Get Easier (The Democratisation of IT)


The concept of IT getting easier is a trend that has gained ground over the last decade. And will continue to gain momentum over the next ten years. 


It’s now becoming much easier to adopt technology and much easier to build applications. For example, you no longer need to be a coder to write an app. Using tools like Microsoft PowerApps and web-based GUI’s more business users are creating their own apps more than ever before.  And as this gathers pace, we are likely to see more apps developed for specific or niche business needs.


It is easier than ever to access information and applications.  App stores are a given and all the information I need is right there.  Add to that technologies like RPA and Machine Learning to automate and continuously improve, and the ability to deliver better results through technology is exponential.  Freeing up our time to focus on high value business tasks.


This technology revolution does not come without its challenges.  Skills gaps in our operational teams are ever-increasing due to the rate of change the market is moving at.  This requires us all to think differently and focus on how we support our teams of the future. 


Operational automation is one way of closing gaps but so is investing into a more diverse workforce to find the right people.


In my opinion investing in grass roots skills through education is critical to the success of supporting these new technologies.  Digital skills academies are only going to become more important for organisations to consider going forward.


#2 Blockchain Will be Revolutionary


The second trend that I would like to call out is blockchain. Over the past few years, this technology has gained a bad reputation in the IT industry. Largely, because of its associations with Crypto Currency.  (I would recommend listening to Jamie Bartlett’s podcast on the Missing Crypto Queen, if you haven’t already.)


So, why has blockchain failed to deliver? In its current format it does not scale well. And for this reason, it’s not helping the problem it was initially built to solve. It has also been very technical with a deep set of skills to needed to deliver it.  This will change as the cloud vendors start to focus on turning blockchain into a commoditised service.


Equally I think there is a lack of understanding as to what the business benefits of blockchain can be.  We had a similar issue when tech like containers/serverless functions were first discussed.  Now look at any modern scalable application, (Uber,Airbnb for example) and they would not be the success they are today without this type of technology underpinning them.


Once platform providers really understand how to deliver blockchain, then, it will truly have the power to transform a business, particularly with its ability to simplify complex supply chains.


For example, in Healthcare it will help ensure data doesn’t get lost or compromised -  so getting the correct blood results, to the correct clinician and then to the correct patient.


Plus, Healthcare is not the only sector blockchain is set to transform;  it will impact Legal, Insurance and many other industries. I believe it will become a truly revolutionary platform for Enterprises and organisations over the next decade.


So, where do you start? Like most emerging technologies you need to have the right, evergreen platform, like Azure, that can adapt and scale with technology and with your organisation.  




Do you think email will still exist 10 years from now?  If not, then, what will replace it?
Share your thoughts on Twitter or LinkedIn.


Mark Skelton
Chief Technology Officer

Mark Skelton

About the author

Mark Skelton

Head of Consultancy

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