[LONDON, UK, 02 May 2018] OCSL today announced the launch of its new Fast Support Service based out of its Managed Services facilities in Cambridge, UK. The service will provide expert support for IT teams and end users for Microsoft Office365 and Azure.
The launch is part of OCSL’s customer-centric strategy, to help medium sized to large Enterprises accelerate their digital transformation with highly skilled outsourced IT services.
Martin Hess, OCSL’s Chairman explained: “Many of our customers are rapidly deploying Microsoft cloud-based SaaS and IaaS and services to support digital transformation. But there’s a real skills availability shortage. Our Service fills that gap, reduces support costs overall and drives greater value.”
As an extension of the base level of support OCSL provides under its Microsoft Cloud Solutions Provider (CSP) programme clients can now opt for enhanced support for Office365 and Azure.
Mark Skelton, Head of Consultancy, OCSL, “Customers are struggling to support modern platforms. We are seeing IT budgets of £200K+ per year being spent on supporting a thousand Office365 users. Our service can offer up to a 40% ROI on existing support models. And that’s before you even factor in the cost of DR or a security breach.”
For Office365 various support bundles are available starting from £5.50 per user/month. Bundles vary from Mail Online and SharePoint up to the full Office Productivity Suite. Azure pricing is based on monthly consumption. This includes: proactive management and monitoring, infrastructure service, right through to the provisioning and maintenance of SaaS services.
“As a Tier 1 partner, we’ve got a longstanding relationship with many of Microsoft’s top engineers and invest heavily in top cloud talent” remarked Mark Skelton. “So, we can answer queries and access expert advice much quicker than a client could directly These are backed up with strong customer SLAs.”
IT support requests will be managed by trained, specialised experts via email, phone or online. Clients can track support tickets and access and monitor SLAs and KPIs throughout the year
Hess concludes, “Our support service is already making an enormous difference to a million-pound organisation in the music industry. We took the innovative step of integrating our IT support directly with Microsoft Teams. Issues are now being quickly resolved and staff feel like they are dealing with human beings, as opposed to a faceless IT support guy.”
This latest service desk adds further capacity to OCSL’s ability to offer 360-degree IT support services for On Premises, Managed Services and Cloud and drive “Evergreen” value into IT investment.
Discover how our Microsoft FastSupport Services could boost your ROI:
OCSL supports corporate and public-sector clients with world-class IT products, solutions and services. Founded before HTML was born, OCSL’s award-winning thinking has been recognised with the highest accreditations from technology and software leaders. Its own data centres hold Government Official Status and full ISO accreditation. In a world of fast moving change in which IT is intrinsically linked with complex business issues, OCSL prides itself on leading clients to exceptional solutions. OCSL for On Premise, Managed Services and Cloud. A different view and a better answer. Website: www.cancom.co.uk.